Ok. I have been waiting for the dsl connection to be reactivated for the past week. Its now Sunday and the dsl is still dead. Its not funny anymore. Seriously. If they didn’t have any plans of reconnecting it this week, their customer representatives over at their 171 business hotline should be trained to simply tell their customers the truth as to when their connections will be properly connected again, instead of telling us each and every time we call to check for connection this afternoon or tomorrow. I have been doing that for over a week and I’ve been getting the same lame replies from each agent they have on the phone.
I worked in a contact center and I tell my customers the truth (given its positively scripted to soften the blow) even if that is not what they want to hear. I appreciate honesty more than empty promises. If they will take 7 days, 14 days, 21 days or any time frame, at least tell that and not give this afternoon and tomorrow if that is not the case. >.< I don’t simply subscribe to their services just for fun or to ease my boredom at home. I use the internet for my schoolwork and for my freelancing tasks. -sigh-
I am sick of calling their customer service because they give me the same crap every time I call. I just want them to get the connection up and running.